FAQs & Troubleshooting
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335 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 3(Video) Load A4/Letter paper
- 4Check the Print Quality
- 5(Video) Load A3/Ledger paper
- 6Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 7Load Paper in the Multi-purpose Tray (MP Tray)
- 8"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 9I cannot print using my Brother machine on a wireless network (Mac)
- 10(Video) Connect telephone line and power cords
- 11(Video) Install Ink Cartridges
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13The printer status is Offline or Paused.
- 14Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 15Reset the Network Settings to Factory Default
- 16Easy Scan to E-mail
- 17Where is the USB/Ethernet port on the machine?
- 18Correct the Paper Feed to Clear Vertical Lines
- 19After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 20Load Envelopes in Paper Tray #1
- 21Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 22Forward Incoming Faxes to Another Machine
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24Install the starter ink cartridges
- 25What is Brother iPrint&Scan?
- 26Reduce Printing Noise
- 27How to identify your Operating System (OS).
- 28My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Print using only the black ink cartridge when the Color cartridges have run out.
- 31I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33(Video) Update the Driver or Firmware for your Brother machine
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35Send an Email with User Authentication
- 36Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 37Hub is Unusable
- 38Cannot Detect Ink Volume
- 39I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 40Set up a Scan to Network Profile
- 41Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 42Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44Install Starter Ink
- 45On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 46Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49When I print photos, the color quality is not good.
- 50No Paper / No Paper Fed