FAQs & Troubleshooting
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282 Results
- 1(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 2(Video) Load paper in the Multi-Purpose tray (MP tray)
- 3(Video) Load A3/Ledger paper (Tray1)
- 4(Video) Install Ink Cartridges
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Load paper in the paper tray
- 7(Video) Load A4/Letter paper
- 8Paper Jam (With Video Instructions)
- 9Can I print from or scan to Android™ Smartphone?
- 10One or more of my colors are not printing (blank).
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12Print using only the black ink cartridge when the Color cartridges have run out.
- 13Is there a way to view how much ink is remaining?
- 14What driver package format is supported by my Linux distribution?
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Wrong Ink Color
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Scan from the Brother iPrint&Scan application using Windows Phone.
- 19Paper tray not detected/ Paper tray #2 not detected
- 20Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 21My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23Transfer faxes to the PC when my machine has a mechanical issue.
- 24Replace Ink
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 28Ink Absorber Full / Ink Absorber Pad Full
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Cannot Detect
- 31My Brother machine could not be found over the network when I installed drivers on my PC.
- 32(Video) Unpack your Brother machine
- 33(Video) Load an Envelope (Manual Feed Slot)
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 36The printer status is Offline or Paused.
- 37Use voice mail on the same line as my Brother machine.
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Loading paper (A4 > Tray #1 / A3 > Tray #2)
- 41Enable the Brother machine's network interface.
- 42Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 43Print a web page from iPrint&Scan when using an Android™ mobile device.
- 44Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 45The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 46Unable to Scan AX
- 47Low Temperature
- 48Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 49Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 50No Paper Fed