FAQs & Troubleshooting
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383 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Can I print from or scan to Android™ Smartphone?
- 3What is Brother iPrint&Scan?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 6The scanner cover support has come off. (With Video Instructions)
- 7Improve poor print quality.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Scan from the Brother iPrint&Scan application using Windows Phone.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12One or more of my colors are not printing (blank).
- 13Replace Ink
- 14Load envelopes into my machine
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 17Configure and use the Scan to FTP feature
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19I cannot make borderless prints.
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 22I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25Protect your Brother machine against unauthorised access over the network
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Open the Status Monitor
- 28Printing/ Scanning with a mobile device
- 29Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 30Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 31The edge of glossy paper is smudged.
- 32Cannot Detect
- 33Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 34Configure the printer driver to get correctly-ordered printouts.
- 35No Paper Fed
- 36When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 37Forward a fax to another fax machine when my machine has a mechanical problem.
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40My Brother machine's PhotoCapture Center® will not recognize my memory card or USB Flash memory drive.
- 41Where do I find manuals for my Brother machine?
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43Large characters are printed incorrectly. (Linux)
- 44Printout is misaligned when using glossy papers or postcards.
- 45Stains appear at the end of the printed/ copied documents.
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 50Load photo paper into my machine.