FAQs & Troubleshooting
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137 Results
- 1Replace Ink
- 2Set up your Brother machine on a wireless network (Windows/macOS)
- 3Document Jam
- 4Printer Jam or Paper Jam
- 5What is the recommended paper?
- 6Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 7Telephone Line Interference/VoIP.
- 8Install the Brother Mobile Connect application (for mobile device)
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 11Check the Print Quality
- 12Why doesn't my Brother machine have a dial tone?
- 13Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 14Configure and use the Scan Key Tool (Linux)
- 15I installed scan-key-tool, but it does not work. (Linux)
- 16How Brother inkjet printers measure remaining page yields
- 17Load Documents in the Automatic Document Feeder (ADF)
- 18Enable the Brother machine's network interface.
- 19How to identify your Operating System (OS).
- 20Discover the MAC address of the Brother network card
- 21Ink Low
- 22Cannot Detect
- 23I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25When I print images, the quality is not good (Linux)
- 26Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 27Document is Jammed in the Bottom of the ADF Unit
- 28Remove Paper Scraps Jammed in the ADF
- 29Open the Control Panel (For Windows)
- 30Clean the Print Head from Your Brother Machine
- 31I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 32What is the default password for my Brother machine?
- 33I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36I cannot install the driver when using the Driver Install Tool. (Linux)
- 37I cannot connect my machine to a Windows 11 computer via USB.
- 38I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 39I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 40When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 41A security warning appears when accessing Web Based Management via HTTPS.
- 42Add your Brother machine with AirPrint (macOS)
- 43I cannot print full-page photos or images using Email Print.
- 44I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 45I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 46Can I send a print job to multiple machine email addresses using Email Print?
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 49Configure and use PC-FAX (CUPS) (Linux)
- 50Configure the Scan to Email Feature (Linux)