FAQs & Troubleshooting
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138 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Cannot Scan XX or Unable to Scan XX
- 4One or more of my colors are not printing (blank).
- 5Cover is Open
- 6Set up your Brother machine on a wireless network (Windows/macOS)
- 7Telephone Line Interference/VoIP.
- 8The printer status is Offline or Paused.
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Document Jam
- 11I cannot print on a wireless (Wi-Fi) network (Mac)
- 12Change the printer driver settings (Windows)
- 13Improve poor print quality.
- 14Change the Print Options to Improve Your Print Results
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Check the remaining ink or toner level (Linux)
- 17Where can I download Brother iPrint&Scan application for Mac?
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19Install the Brother Mobile Connect application (for mobile device)
- 20Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 21Cannot Detect
- 22What driver package format is supported by my Linux distribution?
- 23The downloaded driver's name is different from my machine's name. (Linux)
- 24How Brother inkjet printers measure remaining page yields
- 25Check the Print Alignment from Your Brother Machine
- 26Cannot Detect Ink Volume
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 29Printer Jam or Paper Jam
- 30Replace Ink
- 31Print the Network Configuration Report
- 32I am unable to print from a client PC to a printer on a print server. (Linux)
- 33Document is Jammed inside the ADF Unit
- 34What is the default password for my Brother machine?
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36I cannot connect my machine to a Windows 11 computer via USB.
- 37I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 38When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 39Add your Brother machine with AirPrint (macOS)
- 40I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 41Configure the Scan to Email Feature (Linux)
- 42When I print images, the quality is not good (Linux)
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 45Load Documents in the Automatic Document Feeder (ADF)
- 46Sleep
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48How to identify your Operating System (OS).
- 49Discover the MAC address of the Brother network card
- 50What is the default password for my BRAdmin or Web Based Management?