FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Load A3/Ledger paper
- 4What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8What is Brother iPrint&Scan?
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10Correct the Paper Feed to Clear Vertical Lines
- 11Load Envelopes in Paper Tray #1
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13(Video) Load A4/Letter paper
- 14(Video) Install Ink Cartridges
- 15Load Paper in the Manual Feed Slot
- 16I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 17Change the Print Setting Options When Having Printing Problems
- 18(Video) Set up your Brother machine
- 19Install Starter Ink
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21Load Photo Paper in Paper Tray #1
- 22Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Load Documents on the Scanner Glass
- 25Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 26Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28Print as a Poster (Windows®)
- 29(Video) Connect telephone line and power cords
- 30(Video) Load and print an Envelope (Manual Feed Slot)
- 31Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 32Enable the Brother machine's network interface.
- 33I still receive the error message "Paper Jam" after I removed the jammed paper.
- 34Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 35Cover is Open
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37What driver package format is supported by my Linux distribution?
- 38Load Documents in the Automatic Document Feeder (ADF)
- 39How to identify your Operating System (OS).
- 40Discover the MAC address of the Brother network card
- 41Can third party ink be used to refill the ink cartridges?
- 42One or more of my colors are not printing (blank).
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44I cannot open the scanned file from Scan to FTP.
- 45Save Scanned Data to a Folder as a PDF File Using ControlCenter2 (Macintosh)
- 46Delete print jobs from the print queue.
- 47Print both sides of paper or a booklet automatically
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49What is the default password for my Brother machine?
- 50"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)