FAQs & Troubleshooting
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378 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Can I print from or scan to Android™ Smartphone?
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5What driver package format is supported by my Linux distribution?
- 6After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Cannot Detect Ink Volume
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10What is Brother iPrint&Scan?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Restrict access to certain operations on my Brother machine.
- 13No Paper Fed
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16Install Starter Ink
- 17Use voice mail on the same line as my Brother machine.
- 18Stains appear at the edge on the reverse side of the borderless prints when using inkjet papers.
- 19What is AirPrint?
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 24Add your Brother machine with AirPrint (macOS)
- 25I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 26The scanner cover support has come off. (With Video Instructions)
- 27Delete print jobs from the print queue.
- 28Wrong Ink Color
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 33Unable to Print 5X
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35Store a Speed Dial number from my Brother machine's Caller ID History.
- 36Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 37One or more of my colors are not printing (blank).
- 38Replace Ink
- 39Load envelopes into my machine
- 40I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 41Scan a document from a Windows XP application
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43I cannot print using my Brother machine on a wireless network (Windows)
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 48Printing/ Scanning with the Cloud
- 49I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 50Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?