FAQs & Troubleshooting
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242 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I still receive the error message "Paper Jam" after I removed the jammed paper.
- 4Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6How do I know which side up my photo paper should be in the tray?
- 7Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 8Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 9Load paper in the paper tray
- 10Locate files scanned with ControlCenter3 (For Windows)
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12Scan and save a document in PDF format (Scan to File)
- 13Can I use AirPrint with my Brother machine?
- 14Cover is Open
- 15What driver package format is supported by my Linux distribution?
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17How do I know which receive mode to select?
- 18Can I print from or scan to Android™ Smartphone?
- 19When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 20The printer status is Offline or Paused.
- 21No Paper Fed
- 22Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 23Where can I get FaceFilter Studio and what can I do with this application?
- 24When I print, the pages are smudged with ink. What should I do?
- 25Replace Ink
- 26Why doesn't the machine answer when receiving a call?
- 27Verify if the Brother machine has a dial tone
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29I cannot send a fax using PC-FAX (Windows 10)
- 30Important points for specifying the scan area (Linux)
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 33How to identify your Operating System (OS).
- 34Delete numbers stored in my Brother machine's Caller ID History.
- 35The edge of glossy paper is smudged.
- 36How do I clear the message "Cannot Detect" from the display?
- 37How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 38Change the user interface of ControlCenter3
- 39Forward a fax to another fax machine when my machine has a mechanical problem.
- 40Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44I installed scan-key-tool, but it does not work. (Linux)
- 45When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 46Install BookScan & Whiteboard Suite onto Windows 10.
- 47How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 48I cannot make borderless prints.
- 49Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 50Can I print from and scan to iPhone, iPod touch and iPad?