FAQs & Troubleshooting
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241 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3What driver package format is supported by my Linux distribution?
- 4Where can I find the ink cartridges for my new Brother machine?
- 5Make my copied images lighter or darker.
- 6The printer status is Offline or Paused.
- 7Scan and save a document in PDF format (Scan to File)
- 8No Paper Fed
- 9I cannot remove red-eye.
- 10When I print, the pages are smudged with ink. What should I do?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12How do I load envelopes into my machine?
- 13I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 14Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 17Replace Ink
- 18Why doesn't the machine answer when receiving a call?
- 19Load paper in the paper tray
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 22Cover is Open
- 23Can third party ink be used to refill the ink cartridges?
- 24Can I use voice mail on the same line as my Brother machine?
- 25Paper Jam
- 26I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 27Stop my Brother machine from automatically redialing a number.
- 28Configure a cover page for PC-FAX.
- 29Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 30Forward a fax to another fax machine when my machine has a mechanical problem.
- 31Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 32What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 33Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 34I'm using Macintosh. What is the PreScan option used for?
- 35How does my telephone company's Caller ID feature work with my Brother machine?
- 36Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38The driver installation finished successfully but I cannot print. (Linux)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 42The edge of glossy paper is smudged.
- 43I'm having problems sending a fax overseas.
- 44Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 45When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 46Which E-mail packages are compatible with ControlCenter3?
- 47I'm using Windows XP. I cannot scan with the USB cable.
- 48How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 49One or more of my colors are not printing (blank). What can I do?
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)