FAQs & Troubleshooting
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344 Results
- 1When I print, the pages are smudged with ink. What should I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6What is Brother iPrint&Scan?
- 7I still receive the error message "Paper Jam" after I removed the jammed paper.
- 8Can I print from or scan to Android™ Smartphone?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 11Where is the USB port on the machine?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15Discover the MAC address of the Brother network card
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18One or more of my colors are not printing (blank). What can I do?
- 19Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 20The LCD displays an error code (number). What does it mean?
- 21I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 22I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 23I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 24I cannot send a fax using PC-FAX (Windows 10)
- 25Wireless setup is requesting a WPS PIN to complete the setup
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 29Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31How to identify your Operating System (OS).
- 32I cannot print from my computer via USB.
- 33Change the printer driver settings (Windows/macOS)
- 34When I print photos, the color quality is not good.
- 35Where can I get FaceFilter Studio and what can I do with this application?
- 36Which E-mail packages are compatible with ControlCenter3?
- 37The keys on the control panel do not respond.
- 38Scan using XSane or GIMP (Linux)
- 39"Offline" appears on the Status Monitor.
- 40Open the "Scanners and Cameras" and Properties.
- 41A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 42Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 43I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 44What kind of Bluetooth enabled device can I use?
- 45Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 46Can I use voice mail on the same line as my Brother machine?
- 47Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 48Configure and use PC-FAX (CUPS) (Linux)
- 49The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 50To install the printer driver easily using a tool. (Linux)