FAQs & Troubleshooting
![]() |
Popular |
340 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 4Colors are light or unclear on the whole page.
- 5Can I print from or scan to Android™ Smartphone?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Printouts have wrinkles.
- 10Tips for copy/scanning and preventing document jams
- 11Adjust color settings by using the custom setting in the printer driver
- 12I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14Nothing is printed on the page or some colors are missing.
- 15Can I print on transparencies e.g. for overhead projectors?
- 16Why doesn't the machine answer when receiving a call?
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18What driver package format is supported by my Linux distribution?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21Can I use voice mail on the same line as my Brother machine?
- 22What kind of memory can I use?
- 23Spots are printed at 75mm.
- 24Can I print from DOS applications?
- 25How do I install additional memory?
- 26How do I turn off/on the Toner Save Mode?
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 29The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 34The printer status is Offline or Paused.
- 35The image is ghosted.
- 36Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 37Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 38Configure a cover page for PC-FAX.
- 39Can I set my Brother machine to forward the faxes I receive to another location?
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 41Is my Brother machine compatible with Windows Vista?
- 42I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 43How do I clear the message "Document Jam" from the LCD display?
- 44How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 45How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 46What is Distinctive Ring and how do I program it?
- 47The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49What is the recommended paper?
- 50I am having a problem receiving faxes.