FAQs & Troubleshooting
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338 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Pre-Required Procedures (Linux)
- 4A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 5Tips for copy/scanning and preventing document jams
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Locate files scanned with ControlCenter3 (For Windows)
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Printouts have wrinkles.
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12Adjust color settings by using the custom setting in the printer driver
- 13Can I use voice mail on the same line as my Brother machine?
- 14Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 15White lines or bands or ribbing appear across the page.
- 16Protect your Brother machine against unauthorised access over the network
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19White streaks or bands appear down the page.
- 20Colored lines appear across the page.
- 21Colors are light or unclear on the whole page.
- 22White spots or hollow print appears.
- 23Vertical colored streaks or bands appear on the page.
- 24Nothing is printed on the page or some colors are missing.
- 25Delete print jobs from the print queue.
- 26Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 27Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 28Configure and use PC-FAX (CUPS) (Linux)
- 29Cannot print after a Windows 10 update (June 2020)
- 30When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 31Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 32Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 34Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 35Can I print from or scan to Android™ Smartphone?
- 36I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 37What can happen if the wrong paper is used in your machine.
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39The image is ghosted.
- 40When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 46How do I improve the color density? (Print Calibration)
- 47Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 48When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 49How do I clear the message "Document Jam" from the LCD display?
- 50Confirm that a FAX I sent was received correctly