FAQs & Troubleshooting
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338 Results
- 1Printouts have toner scatter or toner stain.
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4How do I clear vertical lines or streaks that appear in the copies I made?
- 5Nothing is printed on the page or some colors are missing.
- 6How do I check if the machine has faxes in its memory when it has a mechanical problem?
- 7Printouts have wrinkles.
- 8When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 11When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 12Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14Colors are light or unclear on the whole page.
- 15What is the BRAdmin Professional software used for?
- 16The image is ghosted.
- 17White spots or hollow print appears.
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19How do I clear the message "Document Jam" from the LCD display?
- 20How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 21Confirm that a FAX I sent was received correctly
- 22What can happen if the wrong paper is used in your machine.
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26Scan and save a document in PDF format (Scan to File)
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28Spots are printed at 75mm.
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30Prevent unauthorized access to my Brother machine's settings.
- 31Vertical colored streaks or bands appear on the page.
- 32Configure and use PC-FAX (CUPS) (Linux)
- 33Cannot print after a Windows 10 update (June 2020)
- 34Protect your Brother machine against unauthorised access over the network
- 35Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 36What is Brother iPrint&Scan?
- 37Can I print on transparencies e.g. for overhead projectors?
- 38Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 39Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41Change the printer driver settings (Windows/macOS)
- 42How do I clear the message "No Waste Toner"?
- 43I am asked to enter a password when starting the Remote Setup application. What is the password?
- 44The error message "Print Unable 72" appears on the LCD. What should I do?
- 45Can I transfer faxes to the PC when my machine has a mechanical problem?
- 46When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 47What kind of memory can I use?
- 48I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 49How do I know the current network configuration?
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)