FAQs & Troubleshooting
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309 Results
- 1Replace Drum
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Jam Rear
- 5The color of your printouts is not what you expected
- 6I keep getting the error message "Authenticate Err (Authentication error)".
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Replace WT (waste toner) Box
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Adjust color settings by using the custom setting in the printer driver
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13What is Brother iPrint&Scan?
- 14How to identify your Operating System (OS).
- 15What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 16Toner scatter or toner stain
- 17Set up your Brother machine on a wireless network.
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 20My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 21Cover is Open
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23Jam Manual Feed
- 24Jam 2-sided
- 25Colored lines across the page
- 26Replace Toner
- 27Colored streaks or bands down the page
- 28Clean the drum unit
- 29What can happen if the wrong paper is used in your machine.
- 30Easy Scan to E-mail
- 31Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 32Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 36Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 37Can I print from or scan to Android™ Smartphone?
- 38Document Jam
- 39Replace Belt
- 40Jam Tray 1 or Jam Tray
- 41White streaks or bands down the page
- 42The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 43Load paper in the paper tray
- 44Configure and use PC-FAX (CUPS) (Linux)
- 45The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 46Protect your Brother machine against unauthorised access over the network
- 47Log Access Error
- 48Fuser Error or Self-Diagnostic
- 49Why doesn't the machine answer when receiving a call?
- 50What driver package format is supported by my Linux distribution?