FAQs & Troubleshooting
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307 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I print from or scan to Android™ Smartphone?
- 6Curled or wavy
- 7White streaks or bands down the page
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9The printer status is Offline or Paused.
- 10Replace Drum
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Easy Scan to E-mail
- 13I keep getting the error message "Authenticate Err (Authentication error)".
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 17Replace WT (waste toner) Box
- 18Clean the drum unit
- 19I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 22What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 23Toner scatter or toner stain
- 24Colors are light or faint on the whole page.
- 25Replace Toner
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27The color of your printouts is not what you expected
- 28Print a document securely using the Secure Print feature (Windows)
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 31Colored lines across the page
- 32White spots or hollow print
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34Change the printer driver settings (Windows/macOS)
- 35What driver package format is supported by my Linux distribution?
- 36When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 37Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 38What is Brother iPrint&Scan?
- 39Uneven density appears periodically across the page
- 40Wrinkle
- 41What can happen if the wrong paper is used in your machine.
- 42Reset the network settings to the factory default.
- 43Replace Fuser
- 44Add your Brother machine with AirPrint (macOS)
- 45How to identify your Operating System (OS).
- 46How do I know which receive mode to select?
- 47Jam Manual Feed
- 48Replace Belt
- 49Delete print jobs from the print queue.
- 50Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.