FAQs & Troubleshooting
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340 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3What driver package format is supported by my Linux distribution?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Reset the network settings to the factory default
- 10Print on plain paper or bond paper from the Manual feed slot
- 11The toner does not fix to paper well. (Poor fixing)
- 12What is the recommended paper?
- 13What is Brother iPrint&Scan?
- 14I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 15I'm using Macintosh. What is the PreScan option used for?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19I cannot send a fax using PC-FAX (Windows 10)
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 22How to identify your Operating System (OS).
- 23I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 24What is the Network Shared printing?
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Enable the Brother machine's network interface.
- 27Do I need a telephone line to send and receive faxes with my Brother machine?
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 30Turn the Toner Save Mode on or off.
- 31Send a fax using PC-FAX with LPD/LPRng (Linux)
- 32Open the "Scanners and Cameras" and Properties.
- 33Setup and use Brother PC-FAX receiving
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35Belt End Soon
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37The paper is skewed when it's printed.
- 38I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 39Size mismatch
- 40How do I know which Receive Mode to select?
- 41Jam Rear
- 42Confirm that a FAX I sent was received correctly
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46The printer status is Offline or Paused.
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 50What is Infrastructure mode?