FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Discover the MAC address of the Brother network card
- 5What is Brother iPrint&Scan?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Printouts have wrinkles.
- 8Cannot print after a Windows 10 update (June 2020)
- 9Jam Inside
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Adjust color settings by using the custom setting in the printer driver
- 12The printer status is Offline or Paused.
- 13I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 17Can I print from or scan to Android™ Smartphone?
- 18Jam Tray
- 19I'm using Macintosh. What is the PreScan option used for?
- 20Open the Status Monitor
- 21Clean the Drum Unit
- 22Enable the Brother machine's network interface.
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Can I print on transparencies e.g. for overhead projectors?
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27Open the "Scanners and Cameras" and Properties.
- 28I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 29I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 30I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 31Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 32Document Jam
- 33How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 34What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 35Reset the network settings to the factory default (video instructions).
- 36Turn the Toner Save Mode on or off.
- 37Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 40How to identify your Operating System (OS).
- 41Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 42I keep getting the error message "Authenticate Err (Authentication error)".
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 45Setup and use Brother PC-FAX receiving
- 46Change the printer driver settings (Windows/macOS)
- 47Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 48My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.