FAQs & Troubleshooting
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183 Results
- 1I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 2What driver package format is supported by my Linux distribution?
- 3Functions supported in the Windows 7 built-in drivers
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5How to identify your Operating System (OS).
- 6I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7Scan a document from a Windows Vista application
- 8Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 9When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 10What does "COMM.ERROR" on the LCD display mean?
- 11I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 12I'm using Macintosh®. What are the settings in the Scanner window used for?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Configure the Scan to Email Feature (Linux)
- 15I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 16I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 18When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 19Paper size settings are unavailable when I print from OpenOffice (Linux)
- 20When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 21Delete a network scanner entry. (Linux)
- 22I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 23To install the printer driver easily using a tool. (Linux)
- 24Windows 10 Support Information
- 25The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27How can I clear the "PAPER JAM" error message?
- 28What is a "Generic PCL Driver"?
- 29Uninstall the drivers. (Mac OS X 10.5)
- 30I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 31How can I clear the "PLS OPEN COVER" error message on LCD?
- 32I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 33I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 34When trying to print from Mac OS® X the print queue is stopped.
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 38Scan using XSane or GIMP (Linux)
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42The driver installation finished successfully but I cannot print. (Linux)
- 43When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 44All print jobs are aborted and nothing is printed. (Linux)
- 45I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 46Send a fax using PC-FAX with LPD/LPRng (Linux)
- 47Firewall port requirements of the Scan Key Tool (Linux)
- 48I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 49Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 50Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)