FAQs & Troubleshooting
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186 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 3When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5What driver package format is supported by my Linux distribution?
- 6Delete print jobs from the print queue.
- 7Functions supported in the Windows 7 built-in drivers
- 8The machine does not print anything.
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10To install the printer driver easily using a tool. (Linux)
- 11How to identify your Operating System (OS).
- 12I cannot print with Windows Vista 64bit.
- 13When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 14Can I confirm that the FAX was sent correctly?
- 15I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 18Print command (LPR) (Linux)
- 19Configure scan settings without administrator privileges (Linux)
- 20I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 21I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 22Does NC-2200w work with Windows Vista?
- 23I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 24How do I clean the Scanner to improve the copy or fax quality?
- 25I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 26I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 27I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 28The driver installation finished successfully but I cannot print. (Linux)
- 29Command List of brscan. (Linux)
- 30Print command (cupswrapper) (Linux)
- 31I am unable to print from a client PC to a printer on a print server. (Linux)
- 32I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 33Send a fax using PC-FAX with LPD/LPRng (Linux)
- 34Windows 10 Support Information
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 37Change the printer driver settings (Windows/macOS)
- 38The paper is skewed when it's printed.
- 39Why doesn't my Brother machine have a dial tone?
- 40When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 41Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 42The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 43I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 44The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 45When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 46When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 47Why are my sent faxes always received with a black vertical line down the page?
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49What can happen if the wrong paper is used in your machine.
- 50When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?