FAQs & Troubleshooting
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174 Results
- 1I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3When trying to print from Mac OS® X the print queue is stopped.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Does NC-2200w work with Windows Vista?
- 8What is a "Generic PCL Driver"?
- 9Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 10When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 11Replace the drum unit?
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Scan a document from a Windows Vista application
- 15My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 16I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 18The printer status is Offline or Paused.
- 19I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24Windows 10 Support Information
- 25I can receive a fax, but cannot receive a telephone call.
- 26Windows 7 Support Information
- 27How can I clear the "PAPER JAM" error message?
- 28The machine does not print anything.
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30What can happen if the wrong paper is used in your machine.
- 31I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 32I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 33I'm using Macintosh®. What are the settings in the Scanner window used for?
- 34All print jobs are aborted and nothing is printed. (Linux)
- 35To install the printer driver easily using a tool. (Linux)
- 36I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 37When Adobe® Acrobat® 5.0 and PaperPort® are installed on the same Windows 2000 system, launching PaperPort® produces one of these errors: - Paprport.exe has generated errors and will be closed by Windows. - Paperport.exe Application Error. The instruction at "0x6063a39c" referenced memory at "x025583e3" The memory could not be "read".
- 38Firewall port requirements of the Scan Key Tool (Linux)
- 39Delete print jobs from the print queue.
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41What is the difference between the toner cartridge and the drum unit?
- 42The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44Functions supported in the Windows 7 built-in drivers
- 45I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 46I cannot print with Windows Vista 64bit.
- 47I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 48I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 49I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 50Scan a document in Windows 8 and Windows 10.