FAQs & Troubleshooting
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334 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Scan and save a document in PDF format (Scan to File)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7Protect your Brother machine against unauthorised access over the network
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 10Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 11What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 12I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 13Toner specks
- 14Gray background
- 15Black lines down the page
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 18Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 19Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 22How do I make my copied images lighter or darker?
- 23Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 24What is Distinctive Ring and how do I program it?
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27Pre-Required Procedures (Linux)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33Configure a cover page for PC-FAX.
- 34Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 35I can receive a fax, but cannot receive a telephone call.
- 36The paper is skewed when it's printed.
- 37I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 38Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 39Store numbers on my Brother machine for easy dialing.
- 40Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 41Scan a document using "Scanner and Camera Wizard" in Windows XP
- 42White spots or black spots at 3.7 in. (94 mm) intervals
- 43When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 44How do I know which Receive Mode to select?
- 45I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 46White lines down the page
- 47White lines across the page
- 48I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 49How do I install the Optional Tray Unit?
- 50What is the BRAdmin Professional software used for?