FAQs & Troubleshooting
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- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3Scan and save a document in PDF format (Scan to File)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 6Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 15I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 18I am asked to enter a password when starting the Remote Setup application. What is the password?
- 19Can I set my Brother machine to forward the faxes I receive to another location?
- 20Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 23Uninstall the drivers (Windows)
- 24Scan from the Brother iPrint&Scan application using Windows Phone.
- 25Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 27How to identify your Operating System (OS).
- 28Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 29Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 30What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 31What driver package format is supported by my Linux distribution?
- 32Cannot print after a Windows 10 update (June 2020)
- 33Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 34Delete print jobs from the print queue.
- 35Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 40What is the suffix and prefix for the Fax to Server feature?
- 41Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 42When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 43What is Distinctive Ring and how do I program it?
- 44What kind of memory can I use?
- 45Can I print from DOS applications?
- 46What can happen if the wrong paper is used in your machine.
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48How do I install the Optional Tray Unit?
- 49I'm using Macintosh®. What are the settings in the Scanner window used for?
- 50Scan using XSane or GIMP (Linux)