FAQs & Troubleshooting
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305 Results
- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2Scan and save a document in PDF format (Scan to File)
- 3What driver package format is supported by my Linux distribution?
- 4I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 5I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 6Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 7Can I print from or scan to Android™ Smartphone?
- 8The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 9The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 10Why doesn't the machine answer when receiving a call?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Cannot print after a Windows 10 update (June 2020)
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14Print a web page from iPrint&Scan when using an Android™ mobile device.
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16The printer status is Offline or Paused.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 19I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20How do I clear the message "Paper Jam Tray1" or "Paper Jam Tray2" from the LCD display?
- 21How do I improve the copy or fax quality?
- 22Confirm that a FAX I sent was received correctly
- 23What can happen if the wrong paper is used in your machine.
- 24How do I install additional memory?
- 25I'm using Macintosh. What is the PreScan option used for?
- 26The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 27My Brother machine makes repeated clicking noises when I try to print.
- 28Can I buy any MICR toner?
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 32I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 33Send a fax using PC-FAX with LPD/LPRng (Linux)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 36Scan from the Brother iPrint&Scan application using Windows Phone.
- 37Use the Universal Printer Driver for PCL
- 38What is Brother iPrint&Scan?
- 39Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 40Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 42The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 43The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 44When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 47I am asked to enter a password when starting the Remote Setup application. What is the password?
- 48I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 49I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 50I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?