FAQs & Troubleshooting
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296 Results
- 1How do I load paper?
- 2How do I clear the message "PAPER JAM" from the display?
- 3Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 4How do I know which side up my photo paper should be in the tray?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Can I print from or scan to Android™ Smartphone?
- 7Wireless setup is requesting a WPS PIN to complete the setup
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Scan and save a document in PDF format (Scan to File)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 12How do I factory reset the print server?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Can I use voice mail on the same line as my Brother machine?
- 15What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 16What driver package format is supported by my Linux distribution?
- 17Pre-Required Procedures (Linux)
- 18I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 19I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21Can I confirm that the FAX was sent correctly?
- 22How do I know the current network configuration?
- 23How do I clear Machine Error 46?
- 24What is Distinctive Ring and how do I program it?
- 25I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 26The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 27Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 29How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 30I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 31I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33What is MFL-Pro Suite Software?
- 34Protect your Brother machine against unauthorised access over the network
- 35Configure a cover page for PC-FAX.
- 36Change the printer driver settings (Windows/macOS)
- 37When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 38Can I print using only the black ink cartridge when the Color cartridges have run out?
- 39When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 40Where is the USB port on the machine?
- 41I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 42How do I replace the Ink Cartridge?
- 43I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 44I cannot print using my Brother machine on a wireless network (Windows)
- 45How to identify your Operating System (OS).
- 46Set up an outgoing message for Fax/Tel Mode.
- 47How many times will my Brother machine automatically redial a number?
- 48The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 49I can print but cannot scan via network. (For Windows)
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)