FAQs & Troubleshooting
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222 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 5How do I factory reset the print server?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9The printer status is Offline or Paused.
- 10I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11Functions supported in the Windows 7 built-in drivers
- 12I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 13I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 14What can happen if the wrong paper is used in your machine.
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 16I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 17Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18I can print but cannot scan via network. (For Macintosh)
- 19When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 20What kind of memory can I use?
- 21Can I confirm that the FAX was sent correctly?
- 22I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 23My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 24I'm using Macintosh. What is the PreScan option used for?
- 25Large characters are printed incorrectly. (Linux)
- 26Command List of brscan. (Linux)
- 27All print jobs are aborted and nothing is printed. (Linux)
- 28Pre-Required Procedures (Linux)
- 29Can I print from or scan to Android™ Smartphone?
- 30I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 31I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 32The keys on the control panel do not respond.
- 33Uninstall the drivers. (Mac OS X 10.5)
- 34I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 35Cannot print after a Windows 10 update (June 2020)
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 38I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 39I installed scan-key-tool, but it does not work. (Linux)
- 40Delete a network scanner entry. (Linux)
- 41Uninstall the scanner driver. (Linux)
- 42Windows 10 Support Information
- 43Delete print jobs from the print queue.
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 46What is the Network Shared printing?
- 47Change the printer driver settings (Windows/macOS)
- 48Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 49I can print but cannot scan via network. (For Windows)
- 50I can receive a fax, but cannot receive a telephone call.