FAQs & Troubleshooting
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222 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 3How do I install additional memory?
- 4I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8The paper is skewed when it's printed.
- 9When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 10Pre-Required Procedures (Linux)
- 11I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 12Can I reduce the size of a received fax on this machine?
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14Cannot print after a Windows 10 update (June 2020)
- 15When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 16Why doesn't the machine answer when receiving a call?
- 17Can I print from DOS applications?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 21How to identify your Operating System (OS).
- 22How do I improve the copy or fax quality?
- 23Windows 10 Support Information
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25Change the printer driver settings (Windows/macOS)
- 26When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 27The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 28Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 29What kind of memory can I use?
- 30What can happen if the wrong paper is used in your machine.
- 31I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 32I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 33When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 34Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 35Scan a document in Windows 8 and Windows 10.
- 36Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 37To install the printer driver easily using a tool. (Linux)
- 38Delete print jobs from the print queue.
- 39When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 40Do I need a telephone line to send and receive faxes with my Brother machine?
- 41I cannot print from my computer via network. (For Windows)
- 42How do I install the Optional Tray Module?
- 43I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 44I'm using Macintosh®. What are the settings in the Scanner window used for?
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 47The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 48Can I print from or scan to Android™ Smartphone?
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50I cannot print from my computer via network. (For Macintosh)