FAQs & Troubleshooting
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216 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Pre-Required Procedures (Linux)
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7The machine does not print anything.
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 10I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 11What is UPnP and SSDP?
- 12What can happen if the wrong paper is used in your machine.
- 13How to identify your Operating System (OS).
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 16My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 17What is a "Generic PCL Driver"?
- 18I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 19I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 20Cannot print after a Windows 10 update (June 2020)
- 21I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 23Can I confirm that the FAX was sent correctly?
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 26Does NC-2200w work with Windows Vista?
- 27Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29Uninstall printer drivers (Linux)
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31Change the printer driver settings (Windows/macOS)
- 32Check the IP addresses of your PC and the Brother machine
- 33When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 34When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 35The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 36Why doesn't the machine answer when receiving a call?
- 37Where is the full User's Guide? I can't find enough information in the paper manual.
- 38Print the Network Configuration page
- 39Large characters are printed incorrectly. (Linux)
- 40I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 41I am unable to print from a client PC to a printer on a print server. (Linux)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Configure and use the Scan Key Tool (Linux)
- 44I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 45The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 46I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 47I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 48A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 49Can I print from or scan to Android™ Smartphone?
- 50Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.