FAQs & Troubleshooting
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291 Results
- 1What is Brother iPrint&Scan?
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3How do I install additional memory?
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7What driver package format is supported by my Linux distribution?
- 8Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10How to identify your Operating System (OS).
- 11Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13What kind of memory can I use?
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Scan from the Brother iPrint&Scan application using Windows Phone.
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Change the printer driver settings (Windows/macOS)
- 20The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 21Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 22I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 23Scan and save a document in PDF format (Scan to File)
- 24I am asked to enter a password when starting the Remote Setup application. What is the password?
- 25Can I print from DOS applications?
- 26Change the user interface of ControlCenter3
- 27Can I use voice mail on the same line as my Brother machine?
- 28Configure and use PC-FAX (CUPS) (Linux)
- 29Send a fax using PC-FAX with LPD/LPRng (Linux)
- 30Print a web page from iPrint&Scan when using an Android™ mobile device.
- 31I cannot print from my computer via USB.
- 32The paper is skewed when it's printed.
- 33How do I factory reset the print server?
- 34I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 35When I scan a document using ControlCenter, the scanned file size is too big.
- 36I can print but cannot scan via network. (For Mac)
- 37Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 38Scan a document in Windows 8 and Windows 10.
- 39I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 40The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 41I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 42Configure the Scan to Email Feature (Linux)
- 43How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47Can I print from or scan to Android™ Smartphone?
- 48How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 49"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 50I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.