FAQs & Troubleshooting
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223 Results
- 1Functions supported in the Windows 7 built-in drivers
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6Can I confirm that the FAX was sent correctly?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 8I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 9The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 10How do I install the Optional Tray Module?
- 11What driver package format is supported by my Linux distribution?
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13Delete print jobs from the print queue.
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 16I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 17What kind of memory can I use?
- 18How do I factory reset the print server?
- 19How do I install additional memory?
- 20The "Brother MFL-Pro Control Center" or "ControlCenter2.0" does not pop up when the document is placed into the ADF unit.
- 21When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Cannot print after a Windows 10 update (June 2020)
- 24Pre-Required Procedures (Linux)
- 25The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 29Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 30The keys on the control panel do not respond.
- 31Why does the display read "Cover Open"?
- 32What does "COMM.ERROR" on the LCD display mean?
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34All print jobs are aborted and nothing is printed. (Linux)
- 35Firewall port requirements of the Scan Key Tool (Linux)
- 36How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 37Verify if the Brother machine has a dial tone
- 38I updated the Web BRAdmin and cannot enable the logging function.
- 39When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 40I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 41Where is the full User's Guide? I can't find enough information in the paper manual.
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44I installed scan-key-tool, but it does not work. (Linux)
- 45Delete a network scanner entry. (Linux)
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47I cannot print from my computer via network. (For Macintosh)
- 48I cannot print from my computer via network. (For Windows)
- 49The printer status is Offline or Paused.
- 50Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.