FAQs & Troubleshooting
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222 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Does NC-2200w work with Windows Vista?
- 3What can happen if the wrong paper is used in your machine.
- 4Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 5How do I install the Optional Tray Module?
- 6Can I print from or scan to Android™ Smartphone?
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 9I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 10I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 11I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 12How do I install additional memory?
- 13I'm using Macintosh®. What are the settings in the Scanner window used for?
- 14Large characters are printed incorrectly. (Linux)
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 17The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 20Change the printer driver settings (Windows/macOS)
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 23I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 25When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 26I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27How do I improve the copy or fax quality?
- 28I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 29I installed scan-key-tool, but it does not work. (Linux)
- 30When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 31I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 32Scan a document in Mac OS X 10.7.
- 33I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 34How can I configure Windows® XP to send and receive faxes?
- 35Cannot print after a Windows 10 update (June 2020)
- 36I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 37Print command (LPR) (Linux)
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 40Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42Scan a document from a Windows Vista application
- 43The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 44The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 45Why doesn't the machine answer when receiving a call?
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47Can I print from DOS applications?
- 48Print the Network Configuration page
- 49Configure and use PC-FAX (CUPS) (Linux)
- 50I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)