FAQs & Troubleshooting
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322 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from or scan to Android™ Smartphone?
- 4Paper Jam
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 7Replace Ink
- 8How do I load envelopes into my machine?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Can I transfer faxes to the PC when my machine has a mechanical problem?
- 15What is Brother iPrint&Scan?
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18How do I know which side up my photo paper should be in the tray?
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 21When I print, the pages are smudged with ink. What should I do?
- 22How do I factory reset the network settings?
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 27Stop my Brother machine from automatically redialing a number.
- 28How many times will my Brother machine automatically redial a busy number?
- 29Can third party ink be used to refill the ink cartridges?
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31The printer status is Offline or Paused.
- 32Can I print directly onto DVDs or CDs?
- 33Can I use voice mail on the same line as my Brother machine?
- 34I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36Scan from the Brother iPrint&Scan application using Windows Phone.
- 37Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39I still receive the error message "Paper Jam" after I removed the jammed paper.
- 40Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 41Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 43Locate files scanned with ControlCenter3 (For Windows)
- 44When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 45Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 46I can print but cannot scan via network. (For Windows)
- 47Ink Low
- 48I cannot remove red-eye.
- 49When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 50Where is the USB port on the machine?