FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Can I print from or scan to Android™ Smartphone?
- 5Cannot print after a Windows 10 update (June 2020)
- 6What driver package format is supported by my Linux distribution?
- 7Locate files scanned with ControlCenter3 (For Windows)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Configure a cover page for PC-FAX.
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 14Can I use voice mail on the same line as my Brother machine?
- 15How do I clean white or black spots on printed documents?
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17Use the Universal Printer Driver for PCL
- 18What is Brother iPrint&Scan?
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 22Cancel a fax that is currently being sent from my Brother machine.
- 23I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 24I am asked to enter a password when starting the Remote Setup application. What is the password?
- 25The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 26ControlCenter3 displays a blank screen at startup (Windows)
- 27Install PaperPort™ 12SE / 14SE onto Windows 10.
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 31Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33How to identify your Operating System (OS).
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 37Scan a document from the Windows Vista Photo Gallery
- 38Why doesn't the machine answer when receiving a call?
- 39What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 40Why doesn't my Brother machine have a dial tone?
- 41I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 42Why are the faxes I send always received with a black vertical line down the page?
- 43Windows 10 Support Information
- 44How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.