FAQs & Troubleshooting
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286 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4Can I use AirPrint with my Brother machine?
- 5Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7Why doesn't the machine answer when receiving a call?
- 8I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 10Print a web page from iPrint&Scan when using an Android™ mobile device.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 12Can I confirm that the FAX was sent correctly?
- 13Send a PC-FAX
- 14I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16What driver package format is supported by my Linux distribution?
- 17Cannot print after a Windows 10 update (June 2020)
- 18Pre-Required Procedures (Linux)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 21How do I clean white or black spots on printed documents?
- 22How do I clean the corona wire?
- 23How do I clear vertical lines or streaks that appear in the copies I made?
- 24I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 25I want to print using CUPS while keeping SELinux enabled. (Linux)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Use the Universal Printer Driver for PCL
- 28Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 29The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32Discover the MAC address of the Brother network card
- 33Can I print from or scan to Android™ Smartphone?
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35Transfer faxes to the PC when my machine has a mechanical problem
- 36When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 37How do I clean the scanner to improve the copy or fax quality?
- 38I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 39"Offline" appears on the Status Monitor.
- 40I cannot install the driver when using the Driver Install Tool. (Linux)
- 41Configure and use PC-FAX (CUPS) (Linux)
- 42The downloaded driver's name is different from my machine's name. (Linux)
- 43The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 44"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 45I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47Large characters are printed incorrectly. (Linux)
- 48The driver installation finished successfully but I cannot print. (Linux)
- 49I cannot send a fax using PC-FAX (Windows 10)
- 50Print command (cupswrapper) (Linux)