FAQs & Troubleshooting
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296 Results
- 1Pre-Required Procedures (Linux)
- 2I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The printer status is Offline or Paused.
- 5Scan and save a document in PDF format (Scan to File)
- 6Can I reduce the size of a received fax on this machine?
- 7What driver package format is supported by my Linux distribution?
- 8How can I improve poor print quality ?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10Load paper.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12How do I factory reset the print server?
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 16"Paper Jam Rear" error appears on the LCD. What should I do?
- 17What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 18Protect your Brother machine against unauthorised access over the network
- 19The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 20What is the BRAdmin Professional software used for?
- 21Can I print from or scan to Android™ Smartphone?
- 22How do I clean white or black spots on printed documents?
- 23How do I clean the laser scanner window?
- 24"Paper Jam Tray" error appears on the LCD. What should I do?
- 25I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 26Can I confirm that the FAX was sent correctly?
- 27Can I print from DOS applications?
- 28How do I know the current network configuration?
- 29Change the printer driver settings (Windows/macOS)
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32How do I clean the scanner glass?
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34I cannot print from my computer via network. (For Windows)
- 35Verify if the Brother machine has a dial tone
- 36Uninstall the drivers. (Mac OS X 10.5)
- 37I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 38Delete print jobs from the print queue.
- 39I cannot print from my computer via network. (For Macintosh)
- 40I can print but cannot scan via network. (For Macintosh)
- 41I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 42Can I set my Brother machine to forward the faxes I receive to another location?
- 43I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 44Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 45Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 46Why doesn't the machine answer when receiving a call?
- 47The driver installation finished successfully but I cannot print. (Linux)
- 48Important points for specifying the scan area (Linux)
- 49What is the Network Shared printing?
- 50I cannot print from my computer via USB.