FAQs & Troubleshooting
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226 Results
- 1Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3ControlCenter3 displays a blank screen at startup (Windows)
- 4Configure a cover page for PC-FAX.
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6Is my Brother machine compatible with Windows Vista?
- 7When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 8What is the recommended paper?
- 9I cannot print from my computer via USB.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 17Can I set my Brother machine to forward the faxes I receive to another location?
- 18Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 19Can I use voice mail on the same line as my Brother machine?
- 20What is Distinctive Ring and how do I program it?
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22Install PaperPort™ 12SE / 14SE onto Windows 10.
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 24Change or delete an existing One Touch or Speed Dial number.
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 27I cannot send a fax using PC-FAX (Windows 10)
- 28A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 29I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 30The printer status is Offline or Paused.
- 31Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 33Transfer faxes to the PC when my machine has a mechanical problem
- 34How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 35When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 36When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 37Can I confirm that the FAX was sent correctly?
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 40I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 41What driver package format is supported by my Linux distribution?
- 42Print command (LPR) (Linux)
- 43"Offline" appears on the Status Monitor.
- 44I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 45When I scan a document using ControlCenter, the scanned file size is too big.
- 46Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 47Scan a document in Mac OS X 10.7.
- 48Scan a document using "Scanner and Camera Wizard" in Windows XP
- 49Scan a document in Windows 8 and Windows 10.
- 50How do I clean the laser scanner window?