FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Curled (video instructions available)
- 3Black lines down the page
- 4Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 5Wrinkles or creases
- 6Turn the Toner Save mode on or off
- 7All black
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 10What kind of paper can I use?
- 11What is the recommended paper?
- 12Print on envelopes, labels, or thick paper from the manual feed slot.
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15Can I use voice mail on the same line as my Brother machine?
- 16Jam Rear
- 17White lines down the page
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 20Store numbers on my Brother machine for easy dialing from the PC.
- 21Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 22Page skewed
- 23What driver package format is supported by my Linux distribution?
- 24Pre-Required Procedures (Linux)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 28Locate files scanned with ControlCenter2 (For Macintosh)
- 29Can I print from or scan to Android™ Smartphone?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Configure a cover page for PC-FAX.
- 32How do I make my faxed documents lighter or darker? (Fax Contrast)
- 33Change the printer driver settings (Windows/macOS)
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36Set up my Brother machine to forward the received faxes to another location.
- 37Is my Brother machine compatible with Windows Vista?
- 38What is Distinctive Ring and how do I program it?
- 39Replace Toner
- 40I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 41What is the maximum number of recipients when broadcasting a fax?
- 42Scan a document into PaperPort™ using the TWAIN driver
- 43Scan a document using Brother iPrint&Scan. (macOS only)
- 44Can I use AirPrint with my Brother machine?
- 45The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 46What is Toner Continue Mode?
- 47I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 48CARTRIDGE ERROR
- 49TONER ENDED
- 50Curled