FAQs & Troubleshooting
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225 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5Can I print from or scan to Android™ Smartphone?
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7How do I clean white or black spots on printed documents?
- 8I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11ControlCenter3 displays a blank screen at startup (Windows)
- 12Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14Cancel a fax that is currently being sent from my Brother machine.
- 15Locate files scanned with ControlCenter3 (For Windows)
- 16The printer status is Offline or Paused.
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18The paper is skewed when it's printed.
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 20Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 21Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24The driver installation finished successfully but I cannot print. (Linux)
- 25Locate files scanned with ControlCenter2 (For Macintosh)
- 26How do I make my faxed documents lighter or darker? (Fax Contrast)
- 27Change the printer driver settings (Windows/macOS)
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 30Is my Brother machine compatible with third party print servers?
- 31I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32Which E-mail packages are compatible with ControlCenter3?
- 33Scan an image and insert it in a Windows XP application
- 34How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 35When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 36What is Distinctive Ring and how do I program it?
- 37What is the recommended paper?
- 38I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 39Open the "Scanners and Cameras" and Properties.
- 40I cannot print from my computer via USB.
- 41Why doesn't my Brother machine have a dial tone?
- 42When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 43Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 44Set the date and time
- 45Configure and use PC-FAX (CUPS) (Linux)
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47I cannot send a fax using PC-FAX (Windows 10)
- 48Important points for specifying the scan area (Linux)
- 49Send a fax using PC-FAX with LPD/LPRng (Linux)
- 50I cannot save a file downloaded from the Brother support website (For Windows)