FAQs & Troubleshooting
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278 Results
- 1The printer status is Offline or Paused.
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3Cannot print after a Windows 10 update (June 2020)
- 4I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 5Pre-Required Procedures (Linux)
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 8How do I clean white or black spots on printed documents?
- 9How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 11How can I change the print resolution?
- 12How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 13Printing on thick paper or transparencies.
- 14What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17What is the BRAdmin Professional software used for?
- 18My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 19I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 20Can I print from or scan to Android™ Smartphone?
- 21The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 22The paper is skewed when it's printed.
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Scan and save a document in PDF format (Scan to File)
- 25Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 26When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 27Can I transfer faxes in the MFC's memory to the PC?
- 28I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 29My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 30Can I print using the IPP protocol on Windows XP?
- 31When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 32How do I factory reset the print server?
- 33I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 34How do I know the current network configuration?
- 35How do I know the current network configuration?
- 36I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 37The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 38How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 39I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 43Uninstall Scan-key-tool. (Linux)
- 44When printing with monochrome laser printer, the print position shifts. (Linux)
- 45How to identify your Operating System (OS).
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 48Do I need a telephone line to send and receive faxes with my Brother machine?
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50Change the printer driver settings (Windows/macOS)