FAQs & Troubleshooting
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306 Results
- 1Pre-Required Procedures (Linux)
- 2I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 7What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 8What is the BRAdmin Professional software used for?
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10ControlCenter3 displays a blank screen at startup (Windows)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12How do I set a password on my Brother network card?
- 13I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15The printer status is Offline or Paused.
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 18The edge of glossy paper is smudged.
- 19Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 20When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 21How do I factory reset the print server?
- 22I'm using Macintosh. What is the PreScan option used for?
- 23How do I know the current network configuration?
- 24How do I load paper?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Cannot print after a Windows 10 update (June 2020)
- 27Wireless setup is requesting a WPS PIN to complete the setup
- 28I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 31Can I print using only the black ink cartridge when the Color cartridges have run out?
- 32Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 33I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 34Where is the USB port on the machine?
- 35What is Distinctive Ring and how do I program it?
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 38Configure the Scan to Email Feature (Linux)
- 39When I print images, the quality is not good (Linux)
- 40I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 41I cannot pull the paper tray out of my machine. What can I do?
- 42Why is it necessary for my machine to go through regular cleaning cycles?
- 43I cannot use the "Modules Update" button on Web BRAdmin.
- 44The wireless connection is unstable. What can I do?
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46Protect your Brother machine against unauthorised access over the network
- 47Delete print jobs from the print queue.
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)