FAQs & Troubleshooting
Popular |
304 Results
- 1Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 2Scan and save a document in PDF format (Scan to File)
- 3Pre-Required Procedures (Linux)
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 8Change the printer driver settings (Windows/macOS)
- 9Can third party ink be used to refill the ink cartridges?
- 10Can I print from or scan to Android™ Smartphone?
- 11When I print, the pages are smudged with ink. What should I do?
- 12When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 13I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 14What driver package format is supported by my Linux distribution?
- 15How to identify your Operating System (OS).
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 18The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 19Windows 10 Support Information
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21Cannot print after a Windows 10 update (June 2020)
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23Delete print jobs from the print queue.
- 24I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 25Locate files scanned with ControlCenter3 (For Windows)
- 26The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 27I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 28Which E-mail packages are compatible with ControlCenter3?
- 29One or more of my colors are not printing (blank). What can I do?
- 30Improve poor print quality.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32ControlCenter3 displays a blank screen at startup (Windows)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35The printer status is Offline or Paused.
- 36When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 37Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 38When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 39How do I replace the Ink Cartridge?
- 40When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 43The keys on the control panel do not respond.
- 44Configure and use the Scan Key Tool (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46I installed scan-key-tool, but it does not work. (Linux)
- 47Set up your Brother machine on a wireless network.
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Configure a cover page for PC-FAX.
- 50In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?