FAQs & Troubleshooting
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302 Results
- 1Clear the paper jam or printer jam.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 4I'm using Macintosh®. What are the settings in the Scanner window used for?
- 5I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 6I'm using Windows®. Print speed is too slow. What can I do?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Change the printer driver settings (Windows/macOS)
- 9The printer status is Offline or Paused.
- 10Scan and save a document in PDF format (Scan to File)
- 11I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 12I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 13Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 14One or more of my colors are not printing (blank). What can I do?
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17How to identify your Operating System (OS).
- 18The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 19The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 20I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 21I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 22I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 23Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 24Where is the USB port on the machine? I can't find it on the back of the unit.
- 25Whenever anyone attempts to leave a message, all they hear are funny sounds and eventually a high pitched squeal. Why is this happening?
- 26I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 27I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 28I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 29When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 30My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 31How do I print on an envelope?
- 32Can I still receive faxes or calls when the machine is switched off?
- 33Why can't I print when an ink cartridge is empty?
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35What driver package format is supported by my Linux distribution?
- 36Uninstall the scanner driver. (Linux)
- 37Pre-Required Procedures (Linux)
- 38Set up your Brother machine on a wireless network.
- 39I am sharing my Brother machine. I can print but cannot scan.
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 42I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 43Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 44Scan a document using "Scanner and Camera Wizard" in Windows XP
- 45I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 46How can I clear the "INK EMPTY" message?
- 47How do I program the date and time?
- 48How do I replace the Ink Cartridge?
- 49What is Multi-Function Link Pro Suite?
- 50I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?