FAQs & Troubleshooting
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327 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2What is Brother iPrint&Scan?
- 3Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 4When I print, the pages are smudged with ink. What should I do?
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9Scan and save a document in PDF format (Scan to File)
- 10One or more of my colors are not printing (blank). What can I do?
- 11Replace Ink
- 12Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 13Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 14Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 15Configure a cover page for PC-FAX.
- 16Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 17Can I print from or scan to Android™ Smartphone?
- 18Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20I cannot remove red-eye.
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22Scan from the Brother iPrint&Scan application using Windows Phone.
- 23Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 26Change the printer driver settings (Windows/macOS)
- 27Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 28In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 29Load paper in the paper tray
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31Print a web page from iPrint&Scan when using an Android™ mobile device.
- 32Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 33Preview the faxes I receive before I print them.
- 34Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 35Where do I find manuals for my Brother machine?
- 36Change the user interface of ControlCenter3
- 37Paper Jam
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 40When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 43When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 44Why doesn't the machine answer when receiving a call?
- 45When I print photos, the color quality is not good.
- 46I'm using Windows XP. I cannot scan with the USB cable.
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48What driver package format is supported by my Linux distribution?
- 49Pre-Required Procedures (Linux)
- 50Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.