FAQs & Troubleshooting
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332 Results
- 1Load paper in the paper tray
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Pre-Required Procedures (Linux)
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7Scan and save a document in PDF format (Scan to File)
- 8One or more of my colors are not printing (blank). What can I do?
- 9What is Brother iPrint&Scan?
- 10Can I print from or scan to Android™ Smartphone?
- 11My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 12I cannot remove red-eye.
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 15Delete numbers stored in my Brother machine's Caller ID History.
- 16The printer status is Offline or Paused.
- 17When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 18Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 19When I print, the pages are smudged with ink. What should I do?
- 20Paper Jam
- 21Uninstall the drivers. (Mac OS X 10.5)
- 22Replace Ink
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Cannot print after a Windows 10 update (June 2020)
- 26When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Delete print jobs from the print queue.
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Locate files scanned with ControlCenter3 (For Windows)
- 32The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 35Print using only the black ink cartridge when the Color cartridges have run out.
- 36Where can I get FaceFilter Studio and what can I do with this application?
- 37I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 38I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 39I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 40How do I clear the message "Unable to..." or "... Unable" ?
- 41When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 42I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 43Uninstall the scanner driver. (Linux)
- 44Send a fax using PC-FAX with LPD/LPRng (Linux)
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50When I print photos, the color quality is not good.