FAQs & Troubleshooting
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281 Results
- 1I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 2I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Cannot print after a Windows 10 update (June 2020)
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 8I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10What is the BRAdmin Professional software used for?
- 11How do I know the current network configuration?
- 12Verify the Brother machine connected to the Wired Network (For Macintosh)
- 13Change the printer driver settings (Windows/macOS)
- 14Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 15Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 16I'm using Windows®. The network scanning feature was working after I installed the driver but no longer works. What can I do?
- 17The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 18What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Scan and save a document in PDF format (Scan to File)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Functions supported in the Windows 7 built-in drivers
- 24I cannot print from my computer via network. (For Macintosh)
- 25Important points for specifying the scan area (Linux)
- 26Pre-Required Procedures (Linux)
- 27The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 28Can I print from or scan to Android™ Smartphone?
- 29I cannot print from my computer via network. (For Windows)
- 30I can print but cannot scan via network. (For Macintosh)
- 31I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 32I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 33I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 34Can third party ink be used to refill the ink cartridges?
- 35I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 36How do I factory reset the print server?
- 37I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 38Uninstall the scanner driver. (Linux)
- 39A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 40Why doesn't my Brother machine have a dial tone?
- 41I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 42When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44Delete print jobs from the print queue.
- 45Open the Control Panel (For Windows)
- 46Verify the Brother machine connected to the Wired Network (For Windows)
- 47I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 48I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 49How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 50I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.