FAQs & Troubleshooting
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- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3The printer status is Offline or Paused.
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5What kind of Media Adapter can I use?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8When I print, the pages are smudged with ink. What should I do?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 10I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 11Change the printer driver settings (Windows/macOS)
- 12When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 13I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 14What is the BRAdmin Professional software used for?
- 15Send a fax using PC-FAX with LPD/LPRng (Linux)
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 19Does NC-2200w work with Windows Vista?
- 20I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 21When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 22The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 23Clear the message "Awaiting Redial"
- 24How do I factory reset the print server?
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 26What is the Network Shared printing?
- 27Scan a document using "Scanner and Camera Wizard" in Windows XP
- 28I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 29Cannot print after a Windows 10 update (June 2020)
- 30When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32The edge of glossy paper is smudged.
- 33I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 34Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 35Which E-mail packages are compatible with ControlCenter3?
- 36When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 37I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 38When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 39Scan an image and insert it in a Windows XP application
- 40I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 41Where is the USB port on the machine? I can't find it on the back of the unit.
- 42When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 43Why doesn't the machine answer when receiving a call?
- 44Can I confirm that the FAX was sent correctly?
- 45The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 46What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 47When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 48My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 49Why can't I print when an ink cartridge is empty?
- 50What driver package format is supported by my Linux distribution?