FAQs & Troubleshooting
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282 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan a document in Mac OS X 10.7.
- 3Scan and save a document in PDF format (Scan to File)
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7Locate files scanned with ControlCenter3 (For Windows)
- 8Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 9When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 10Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 11I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13Where is the USB port on the machine?
- 14When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 15Cannot print after a Windows 10 update (June 2020)
- 16Delete print jobs from the print queue.
- 17I cannot make borderless prints.
- 18I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 19How do I clear Machine Error 46?
- 20How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 21Which E-mail packages are compatible with ControlCenter3?
- 22Can third party ink be used to refill the ink cartridges?
- 23I'm using Windows®. The network scanning feature was working after I installed the driver but no longer works. What can I do?
- 24When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 25What kind of Media Adapter can I use?
- 26I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 27What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 28Can I confirm that the FAX was sent correctly?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 31Why can't I print when an ink cartridge is empty?
- 32I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 33When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 34How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36How do I know which side up my photo paper should be in the tray?
- 37The printer status is Offline or Paused.
- 38I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 39The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 40One or more of my colors are not printing (blank). What can I do?
- 41When I print, the pages are smudged with ink. What should I do?
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43I installed scan-key-tool, but it does not work. (Linux)
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46Open the "Scanners and Cameras" and Properties.
- 47How to identify your Operating System (OS).
- 48The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)