FAQs & Troubleshooting
Latest |
148 Results
- 106/27/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 206/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 306/01/2023Delete print jobs from the print queue.
- 405/16/2023I cannot print from my computer via USB.
- 504/26/2023Check the IP addresses of your PC and the Brother machine
- 603/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 703/27/2023Change the printer driver settings (Windows/macOS)
- 803/27/2023The printer status is Offline or Paused.
- 902/14/2023Scan a document in Windows 8 and Windows 10.
- 1002/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 1112/13/2022How to identify your Operating System (OS).
- 1211/15/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 1309/12/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 1408/22/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 1507/20/2022Uninstall the drivers. (Mac OS X 10.5)
- 1605/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 1704/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 1804/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 1911/10/2021Open the Control Panel (For Windows)
- 2007/16/2020Cannot print after a Windows 10 update (June 2020)
- 2106/14/2019Windows 10 Support Information
- 2210/17/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2307/30/2018I cannot print from my computer via network. (For Windows)
- 2407/05/2018Windows 7 Support Information
- 2510/27/2017I cannot print from my computer via network. (For Macintosh)
- 2610/27/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 2704/01/2016I'm using Macintosh. What is the PreScan option used for?
- 2803/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 2903/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 3003/25/2016What is the Network Shared printing?
- 3103/25/2016Can I print from or scan to Android™ Smartphone?
- 3203/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 3303/24/2016Is my Brother machine compatible with third party print servers?
- 3403/24/2016I cannot scan via USB. (Mac OS X)
- 3503/24/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 3603/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 3703/23/2016What is the BRAdmin Professional software used for?
- 3804/21/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3912/15/2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 4011/20/2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 4111/12/2014The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 4209/25/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 4309/19/2014Why doesn't my Brother machine have a dial tone?
- 4406/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 4502/17/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 4601/27/2014I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 4701/27/2014I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 4801/27/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 4901/27/2014How can I improve poor print quality?
- 5001/27/2014What is the "Station ID" and how do I set it?