FAQs & Troubleshooting
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169 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 6I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 8The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 9I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11The printer status is Offline or Paused.
- 12How to identify your Operating System (OS).
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 16Why doesn't the machine answer when receiving a call?
- 17I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 18Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 19My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 22The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 23I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 24Delete print jobs from the print queue.
- 25I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 27I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 28Cannot print after a Windows 10 update (June 2020)
- 29Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 30I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 33Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34Functions supported in the Windows 7 built-in drivers
- 35I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 36When trying to print from Mac OS® X the print queue is stopped.
- 37I'm using Macintosh. What is the PreScan option used for?
- 38My FAX/MFC will not Dial. Why?
- 39How can I print envelopes?
- 40Why can't I print when an ink cartridge is empty?
- 41Print the Network Configuration page
- 42Why doesn't my Brother machine have a dial tone?
- 43I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 44I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 45What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 46What is the BRAdmin Professional software used for?
- 47Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 48The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 49Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 50Scan a document using "Scanner and Camera Wizard" in Windows XP