FAQs & Troubleshooting
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338 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3What is Brother iPrint&Scan?
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 12Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 13I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 14I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 15The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 16Is my Brother machine compatible with Windows Vista?
- 17When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 18I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 19When I print, the pages are smudged with ink. What should I do?
- 20Replace Ink
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22How do I factory reset the network settings?
- 23My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 24Set up your Brother machine on a wireless network.
- 25Cannot print after a Windows 10 update (June 2020)
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27I installed scan-key-tool, but it does not work. (Linux)
- 28Send a fax using PC-FAX with LPD/LPRng (Linux)
- 29"Offline" appears on the Status Monitor.
- 30Delete print jobs from the print queue.
- 31Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 33I cannot make borderless prints.
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35Locate files scanned with ControlCenter2 (For Macintosh)
- 36Discover the MAC address of the Brother network card
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 39I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 40I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 41Where can I get FaceFilter Studio and what can I do with this application?
- 42I cannot remove red-eye.
- 43Can third party ink be used to refill the ink cartridges?
- 44I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 45Can I transfer faxes to the PC when my machine has a mechanical problem?
- 46Forward a fax to another fax machine when my machine has a mechanical problem.
- 47Glossy Paper does not feed correctly. What can I do?
- 48When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 49What is Distinctive Ring and how do I program it?
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.