FAQs & Troubleshooting
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339 Results
- 1I still receive the error message "Paper Jam" after I removed the jammed paper.
- 2What is Brother iPrint&Scan?
- 3Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4Scan and save a document in PDF format (Scan to File)
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9The printer status is Offline or Paused.
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11One or more of my colors are not printing (blank). What can I do?
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 21Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 22Delete numbers stored in my Brother machine's Caller ID History.
- 23Discover the MAC address of the Brother network card
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 26When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 27I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 28Where is the USB port on the machine?
- 29Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 30I cannot scan via USB. (Mac OS X)
- 31When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 32What does "COMM.ERROR" on the LCD display mean?
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36Enable the Brother machine's network interface.
- 37The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 38Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39Print a web page from iPrint&Scan when using an Android™ mobile device.
- 40Can I print from or scan to Android™ Smartphone?
- 41The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 42I can print but cannot scan via network. (For Mac)
- 43The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 44I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 45When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46What is the "Station ID" and how do I set it?
- 47I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 48I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 49Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 50Print the Network Configuration List