FAQs & Troubleshooting
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185 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5Pre-Required Procedures (Linux)
- 6The machine does not print anything.
- 7I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 8How to identify your Operating System (OS).
- 9Change the printer driver settings (Windows/macOS)
- 10Functions supported in the Windows 7 built-in drivers
- 11Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 12When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 13My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 16Delete print jobs from the print queue.
- 17I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 19When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 20Can I reduce the size of a received fax on this machine?
- 21When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24I cannot install the driver when using the Driver Install Tool. (Linux)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27The printer status is Offline or Paused.
- 28The paper is skewed when it's printed.
- 29The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 30What is Distinctive Ring and how do I program it?
- 31Can I confirm that the FAX was sent correctly?
- 32I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 33I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 34When trying to print from Mac OS® X the print queue is stopped.
- 35When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37The downloaded driver's name is different from my machine's name. (Linux)
- 38Install the built-in drivers (For Windows 8 and Windows 10)
- 39Change or delete an existing Speed Dial number.
- 40What is the Network Shared printing?
- 41I cannot print with Windows Vista 64bit.
- 42I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 43When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 44Scan a document in Windows 8 and Windows 10.
- 45Scan a document from a Windows Vista application
- 46How can I clear the "PAPER JAM" error message?
- 47I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 48How can I re-install the drivers?
- 49I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 50I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.