FAQs & Troubleshooting
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184 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4Functions supported in the Windows 7 built-in drivers
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8How to identify your Operating System (OS).
- 9When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12The machine does not print anything.
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 17The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 18When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 19I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Change the printer driver settings (Windows/macOS)
- 22How can I clear the "PAPER JAM" error message?
- 23I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 24I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 25I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 26Can I print from or scan to Android™ Smartphone?
- 27I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Pre-Required Procedures (Linux)
- 30Delete print jobs from the print queue.
- 31I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 32My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 35I'm using Macintosh®. What are the settings in the Scanner window used for?
- 36Replace the drum unit.
- 37I cannot print with Windows Vista 64bit.
- 38Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 39What can happen if the wrong paper is used in your machine.
- 40When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 41Can I buy any MICR toner?
- 42What does "MACHINE ERROR XX" mean?
- 43Vertical streaks appear in my copies.
- 44Configure and use the Scan Key Tool (Linux)
- 45Windows 10 Support Information
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47The paper is skewed when it's printed.
- 48When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 49Store Speed Dial numbers on my Brother machine for easy dialing.
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)