FAQs & Troubleshooting
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272 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2The edge of glossy paper is smudged.
- 3The printer status is Offline or Paused.
- 4"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 5Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 6Can I print from or scan to Android™ Smartphone?
- 7How many times will my Brother machine automatically redial a number?
- 8How do I know which side up my photo paper should be in the tray?
- 9Can I print using only the black ink cartridge when the Color cartridges have run out?
- 10Can I use voice mail on the same line as my Brother machine?
- 11Where can I get FaceFilter Studio and what can I do with this application?
- 12I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 13In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 14I'm using Macintosh. What is the PreScan option used for?
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16Cannot print after a Windows 10 update (June 2020)
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18ControlCenter3 displays a blank screen at startup (Windows)
- 19Can I use AirPrint with my Brother machine?
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21Locate files scanned with ControlCenter3 (For Windows)
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23Can I print a report that will show all of my Speed Dial and Group numbers?
- 24Can I set my Brother machine to forward the faxes I receive to another location?
- 25I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 26Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 27Can I confirm that the FAX was sent correctly?
- 28How do I load paper?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31Important points for specifying the scan area (Linux)
- 32Uninstall the scanner driver. (Linux)
- 33Check the firmware version.
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35I can print but cannot scan via network. (For Windows)
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 38Scan a document in Mac OS X 10.6.
- 39How do I replace the Ink Cartridge?
- 40The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 41I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 44Configure scan settings without administrator privileges (Linux)
- 45I am unable to print from a client PC to a printer on a print server. (Linux)
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 49How to identify your Operating System (OS).
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.