FAQs & Troubleshooting
![]() |
Popular |
272 Results
- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2Which E-mail packages are compatible with ControlCenter3?
- 3Where is the USB port on the machine?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Pre-Required Procedures (Linux)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The printer status is Offline or Paused.
- 8Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 12One or more of my colors are not printing (blank). What can I do?
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14Can third party ink be used to refill the ink cartridges?
- 15What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 16Can I print from or scan to Android™ Smartphone?
- 17Scan and save a document in PDF format (Scan to File)
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19Can I use voice mail on the same line as my Brother machine?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 22The edge of glossy paper is smudged.
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24Can I print using only the black ink cartridge when the Color cartridges have run out?
- 25Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 26I'm using Macintosh. What is the PreScan option used for?
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28How do I load paper?
- 29Scan a document using "Scanner and Camera Wizard" in Windows XP
- 30ControlCenter3 displays a blank screen at startup (Windows)
- 31Protect your Brother machine against unauthorised access over the network
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33I cannot make borderless prints.
- 34How many times will my Brother machine automatically redial a number?
- 35How do I know which side up my photo paper should be in the tray?
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39How do I clear Machine Error 46?
- 40I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 41I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 44Paper size settings are unavailable when I print from OpenOffice (Linux)
- 45The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 46Check the firmware version.
- 47What is the Network Shared printing?
- 48When I scan a document using ControlCenter, the scanned file size is too big.
- 49Windows 7 Support Information
- 50Verify if the Brother machine has a dial tone