FAQs & Troubleshooting
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283 Results
- 1How do I load paper?
- 2The printer status is Offline or Paused.
- 3When I print, the pages are smudged with ink. What should I do?
- 4What driver package format is supported by my Linux distribution?
- 5How to identify your Operating System (OS).
- 6Why can't I print when an ink cartridge is empty?
- 7The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 10Paper size settings are unavailable when I print from OpenOffice (Linux)
- 11I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 12Configure and use the Scan Key Tool (Linux)
- 13Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 14Firewall port requirements of the Scan Key Tool (Linux)
- 15Delete print jobs from the print queue.
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 18Configure a cover page for PC-FAX.
- 19When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 20I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 21Where is the USB port on the machine?
- 22When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25Important points for specifying the scan area (Linux)
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Install the built-in drivers (For Windows 8 and Windows 10)
- 28Can I print from or scan to Android™ Smartphone?
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30I can print but cannot scan via network. (For Windows)
- 31Scan and save a document in PDF format (Scan to File)
- 32I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34Can I use voice mail on the same line as my Brother machine?
- 35Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 36How do I start ControlCenter3?
- 37Uninstall the drivers. (Mac OS X 10.5)
- 38What does "COMM.ERROR" on the LCD display mean?
- 39Uninstall the drivers (Windows)
- 40Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 41I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45ControlCenter3 displays a blank screen at startup (Windows)
- 46Windows 10 Support Information
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).