FAQs & Troubleshooting
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214 Results
- 1I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 2I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 3Can I print using only the black ink cartridge when the Color cartridges have run out?
- 4When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 5How to identify your Operating System (OS).
- 6When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 7When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 9Does NC-2200w work with Windows Vista?
- 10I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 12I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 13What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 15The driver installation finished successfully but I cannot print. (Linux)
- 16What does "COMM.ERROR" on the LCD display mean?
- 17I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 18I cannot scan when using SELinux (Security-Enhanced Linux)
- 19When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Discover the MAC address of the Brother network card
- 22Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 24I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 25I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 26Can I confirm that the FAX was sent correctly?
- 27I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34Configure the Scan to Email Feature (Linux)
- 35When I print images, the quality is not good (Linux)
- 36Command List of brscan. (Linux)
- 37Pre-Required Procedures (Linux)
- 38A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 39Can I print from or scan to Android™ Smartphone?
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 42Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 43I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 44"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 45I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 46How do I replace the Ink Cartridge?
- 47I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 48I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50Configure and use the Scan Key Tool (Linux)