FAQs & Troubleshooting
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186 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3Delete print jobs from the print queue.
- 4Why can't I print when an ink cartridge is empty?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Can I print from or scan to Android™ Smartphone?
- 7Change the printer driver settings (Windows/macOS)
- 8The printer status is Offline or Paused.
- 9When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 10What is Distinctive Ring and how do I program it?
- 11When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 12I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 13When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 14Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 15Uninstall Scan-key-tool. (Linux)
- 16Configure scan settings without administrator privileges (Linux)
- 17Functions supported in the Windows 7 built-in drivers
- 18When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 19Scan a document in Windows 8 and Windows 10.
- 20The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22I'm using Macintosh®. What are the settings in the Scanner window used for?
- 23When I print images, the quality is not good (Linux)
- 24My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 25To install the printer driver easily using a tool. (Linux)
- 26Uninstall printer drivers (Linux)
- 27Pre-Required Procedures (Linux)
- 28A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 29Do I need a telephone line to send and receive faxes with my Brother machine?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 32The keys on the control panel do not respond.
- 33"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 34Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 35How can I improve poor print quality?
- 36Is there any way to reduce Ink consumption?
- 37Where is the full User's Guide? I can't find enough information in the paper manual.
- 38What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 39Cannot print after a Windows 10 update (June 2020)
- 40The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 41When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 42I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 43Command List of brscan. (Linux)
- 44How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 45I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 46I want to print using CUPS while keeping SELinux enabled. (Linux)
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49How to identify your Operating System (OS).
- 50The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).