FAQs & Troubleshooting
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226 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3One or more of my colors are not printing (blank). What can I do?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Scan and save a document in PDF format (Scan to File)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Can I print from or scan to Android™ Smartphone?
- 9How to identify your Operating System (OS).
- 10The printer status is Offline or Paused.
- 11Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 12When I print, the pages are smudged with ink. What should I do?
- 13I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 14Delete print jobs from the print queue.
- 15Which E-mail packages are compatible with ControlCenter3?
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18Why doesn't the machine answer when receiving a call?
- 19How do I load 10 x 15 Glossy paper into my machine?
- 20Can I use voice mail on the same line as my Brother machine?
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 23I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 24Change the printer driver settings (Windows/macOS)
- 25Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 26I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 29When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31What is Distinctive Ring and how do I program it?
- 32Pre-Required Procedures (Linux)
- 33Configure the Scan to Email Feature (Linux)
- 34The edge of glossy paper is smudged.
- 35My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 36When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 37When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39Why can't I print when an ink cartridge is empty?
- 40Verify if the Brother machine has a dial tone
- 41What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 42Why is it necessary for my machine to go through regular cleaning cycles?
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44When I scan a document using ControlCenter, the scanned file size is too big.
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 47Can third party ink be used to refill the ink cartridges?
- 48Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 49When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 50Can I still receive faxes or calls when the machine is switched off?