FAQs & Troubleshooting
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227 Results
- 1I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 2The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 5I'm using Macintosh. What is the PreScan option used for?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7What driver package format is supported by my Linux distribution?
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Do I need a telephone line to send and receive faxes with my Brother machine?
- 10Locate files scanned with ControlCenter3 (For Windows)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13Can third party ink be used to refill the ink cartridges?
- 14One or more of my colors are not printing (blank). What can I do?
- 15When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 16What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 17Can I confirm that the FAX was sent correctly?
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19Why doesn't my Brother machine have a dial tone?
- 20I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 21When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 22How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 23Where can I find my Brother machine's serial number?
- 24What is the "Station ID" and how do I set it?
- 25I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 26I cannot scan when using SELinux (Security-Enhanced Linux)
- 27The printer status is Offline or Paused.
- 28My machine does regular cleaning cycles in the night. How can I correct this?
- 29I cannot scan via USB. (Mac OS X)
- 30I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 31Can I program my Brother machine to forward the faxes I receive to another location?
- 32I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 33Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 34Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 35Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 38I installed scan-key-tool, but it does not work. (Linux)
- 39The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 40Can I print from or scan to Android™ Smartphone?
- 41How do I know which side up my photo paper should be in the tray?
- 42Scan and save a document in PDF format (Scan to File)
- 43How do I load 10 x 15 Glossy paper into my machine?
- 44What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 45When printing from my Apple Mac OS X, the print is coming out mirrored.
- 46Scan a document using "Scanner and Camera Wizard" in Windows XP
- 47Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 48Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 49I am experiencing problems sending a fax.
- 50Uninstall the drivers (Windows)