FAQs & Troubleshooting
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187 Results
- 1What driver package format is supported by my Linux distribution?
- 2When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 6Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 8Delete print jobs from the print queue.
- 9Functions supported in the Windows 7 built-in drivers
- 10What is Distinctive Ring and how do I program it?
- 11Can I reduce the size of a received fax on this machine?
- 12I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 13When trying to print from Mac OS® X the print queue is stopped.
- 14I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 15I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 16Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 17I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 18I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 21What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 22Cannot print after a Windows 10 update (June 2020)
- 23When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 24To install the printer driver easily using a tool. (Linux)
- 25How to identify your Operating System (OS).
- 26I cannot print from my computer via USB.
- 27Change the printer driver settings (Windows/macOS)
- 28I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 30I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 31How do I clear the message "Check Paper" from my Brother machine's LCD?
- 32When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 35I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 38I'm using Windows®. Print speed is too slow. What can I do?
- 39I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 40I'm using Macintosh. What is the PreScan option used for?
- 41Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 42Configure and use the Scan Key Tool (Linux)
- 43I cannot scan when using SELinux (Security-Enhanced Linux)
- 44I installed scan-key-tool, but it does not work. (Linux)
- 45How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 46I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 47I am unable to print from a client PC to a printer on a print server. (Linux)
- 48Windows 10 Support Information
- 49The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 50What is the Network Shared printing?