FAQs & Troubleshooting
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174 Results
- 1I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2Functions supported in the Windows 7 built-in drivers
- 3I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 4I'm using Macintosh®. What are the settings in the Scanner window used for?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Change the printer driver settings (Windows/macOS)
- 7I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 8Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Important points for specifying the scan area (Linux)
- 11Delete print jobs from the print queue.
- 12Can I print from or scan to Android™ Smartphone?
- 13The keys on the control panel do not respond.
- 14"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 15I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 16When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 17I installed scan-key-tool, but it does not work. (Linux)
- 18Open the Control Panel (For Windows)
- 19I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 20Configure the Scan to Email Feature (Linux)
- 21Delete a network scanner entry. (Linux)
- 22How to identify your Operating System (OS).
- 23When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 24Can I confirm that the FAX was sent correctly?
- 25I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 28Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Configure and use PC-FAX (CUPS) (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32Scan using XSane or GIMP (Linux)
- 33The downloaded driver's name is different from my machine's name. (Linux)
- 34The driver installation finished successfully but I cannot print. (Linux)
- 35When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 36Configure scan settings without administrator privileges (Linux)
- 37Uninstall printer drivers (Linux)
- 38Install the built-in drivers (For Windows 8 and Windows 10)
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 40I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 41How do I store received faxes into my Brother machine's memory?
- 42The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 43I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 44Uninstall the drivers (Windows)
- 45I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 46I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 47I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 48When I print images, the quality is not good (Linux)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)