FAQs & Troubleshooting
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144 Results
- 1What is Distinctive Ring and how do I program it?
- 2I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 3I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 4Can I print from or scan to Android™ Smartphone?
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 7I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 8Scan a document using "Scanner and Camera Wizard" in Windows XP
- 9I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 10Delete print jobs from the print queue.
- 11I cannot scan via USB. (Mac OS X)
- 12Scan a document from a Windows Vista application
- 13When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 14The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 15When trying to print from Mac OS® X the print queue is stopped.
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 18I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 19How can I print envelopes?
- 20I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22Open the Control Panel (For Windows)
- 23The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 24The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 25Verify if the Brother machine has a dial tone
- 26Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 27How do I program the date and time?
- 28When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 29I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 30When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 31I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33Do I need a telephone line to send and receive faxes with my Brother machine?
- 34Change the printer driver settings (Windows/macOS)
- 35Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36Functions supported in the Windows 7 built-in drivers
- 37I can receive a fax, but cannot receive a telephone call.
- 38In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 39Scan a document from a Windows XP application
- 40I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 41The keys on the control panel do not respond.
- 42Clear the paper jam or printer jam.
- 43My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 44Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 45How can I clear the "CHECK CARTRIDGE" error message?
- 46When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 47I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 48Windows 10 Support Information
- 49How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)