FAQs & Troubleshooting
Popular |
123 Results
- 1How to identify your Operating System (OS).
- 2Change the printer driver settings (Windows/macOS)
- 3Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 5I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 6When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 9The printer status is Offline or Paused.
- 10Functions supported in the Windows 7 built-in drivers
- 11Is my Brother machine compatible with third party print servers?
- 12Can I print using only the black ink cartridge when the Color cartridges have run out?
- 13The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 14What is Distinctive Ring and how do I program it?
- 15What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 16How can I clear the "PLS OPEN COVER" error message on LCD?
- 17Windows 10 Support Information
- 18A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 19Can I print from or scan to Android™ Smartphone?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21I can receive a fax, but cannot receive a telephone call.
- 22Why doesn't my Brother machine have a dial tone?
- 23How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 24The keys on the control panel do not respond.
- 25The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 26I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 27"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Delete print jobs from the print queue.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Do I need a telephone line to send and receive faxes with my Brother machine?
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 33Verify if the Brother machine has a dial tone
- 34I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 35When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 36I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 37In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 38When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 39When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 40Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 41How do I know which receive mode to select?
- 42My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 43Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 44I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 45How can I improve poor print quality?
- 46Can I confirm that the FAX was sent correctly?
- 47My FAX/MFC will not Dial. Why?
- 48I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 49When trying to print from Mac OS® X the print queue is stopped.
- 50I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?