FAQs & Troubleshooting
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303 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Load paper in the paper tray
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 6Paper Jam
- 7What is Brother iPrint&Scan?
- 8Scan and save a document in PDF format (Scan to File)
- 9Replace Ink
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Can I print from or scan to Android™ Smartphone?
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Can I use voice mail on the same line as my Brother machine?
- 15How do I load envelopes into my machine?
- 16What driver package format is supported by my Linux distribution?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21One or more of my colors are not printing (blank). What can I do?
- 22Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 23Delete print jobs from the print queue.
- 24I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 25Is my Brother machine compatible with Windows Vista?
- 26The printer status is Offline or Paused.
- 27How to identify your Operating System (OS).
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32What is Distinctive Ring and how do I program it?
- 33Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 34Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 35Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 38The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Configure a cover page for PC-FAX.
- 44Forward a fax to another fax machine when my machine has a mechanical problem.
- 45Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 46I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 47Cannot print after a Windows 10 update (June 2020)
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50When I print photos, the color quality is not good.