FAQs & Troubleshooting
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- 1One or more of my colors are not printing (blank). What can I do?
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How do I know which side up my photo paper should be in the tray?
- 5Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 6Paper Jam
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Change the printer driver settings (Windows/macOS)
- 9Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 10Install the built-in drivers (For Windows 8 and Windows 10)
- 11When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Locate files scanned with ControlCenter2 (For Macintosh)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Scan and save a document in PDF format (Scan to File)
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18Can I use voice mail on the same line as my Brother machine?
- 19Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 20Where is the USB port on the machine?
- 21Replace Ink
- 22The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 23Can I confirm that the FAX was sent correctly?
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25"Offline" appears on the Status Monitor.
- 26How does my telephone company's Caller ID feature work with my Brother machine?
- 27Set the date and time
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 30ControlCenter3 displays a blank screen at startup (Windows)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 33I still receive the error message "Paper Jam" after I removed the jammed paper.
- 34Open the "Scanners and Cameras" and Properties.
- 35I cannot make borderless prints.
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 38I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 39I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 40Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 41Forward a fax to another fax machine when my machine has a mechanical problem.
- 42What is Distinctive Ring and how do I program it?
- 43Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 44While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 45I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47What driver package format is supported by my Linux distribution?
- 48Uninstall the scanner driver. (Linux)
- 49Pre-Required Procedures (Linux)
- 50Can I print from or scan to Android™ Smartphone?