FAQs & Troubleshooting
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259 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 3Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 4Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Where is the USB port on the machine?
- 7Why doesn't the machine answer when receiving a call?
- 8Can I print from or scan to Android™ Smartphone?
- 9Scan and save a document in PDF format (Scan to File)
- 10Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 11Can I use voice mail on the same line as my Brother machine?
- 12When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 13Send the same fax to multiple fax numbers.(Broadcasting)
- 14When I print, the pages are smudged with ink. What should I do?
- 15Replace Ink
- 16I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Delete print jobs from the print queue.
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20I still receive the error message "Paper Jam" after I removed the jammed paper.
- 21The edge of glossy paper is smudged.
- 22Configure a cover page for PC-FAX.
- 23The printer status is Offline or Paused.
- 24The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 25How do I clear the message "Cannot Detect" from the display?
- 26When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 27Where can I get FaceFilter Studio and what can I do with this application?
- 28How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 29Scan a document into ScanSoft™ PaperPort™ 11SE
- 30Can third party ink be used to refill the ink cartridges?
- 31When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 32Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 33Scan a document using "Scanner and Camera Wizard" in Windows XP
- 34Scan a document from a Windows Vista application
- 35Forward a fax to another fax machine when my machine has a mechanical problem.
- 36When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 37Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 38Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 39I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 40I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 41I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 42Configure the Scan to Email Feature (Linux)
- 43Paper size settings are unavailable when I print from OpenOffice (Linux)
- 44I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Print command (LPR) (Linux)
- 47I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 48Check the firmware version.
- 49Open the Status Monitor
- 50Install the built-in drivers (For Windows 8 and Windows 10)
