FAQs & Troubleshooting
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234 Results
- 1How do I load paper?
- 2The edge of glossy paper is smudged.
- 3When I print, the pages are smudged with ink. What should I do?
- 4One or more of my colors are not printing (blank). What can I do?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Can I print from or scan to Android™ Smartphone?
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Configure and use the Scan Key Tool (Linux)
- 13What driver package format is supported by my Linux distribution?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 18Scan and save a document in PDF format (Scan to File)
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 22When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 23Where is the USB port on the machine?
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25The driver installation finished successfully but I cannot print. (Linux)
- 26I cannot scan when using SELinux (Security-Enhanced Linux)
- 27Firewall port requirements of the Scan Key Tool (Linux)
- 28I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 29Delete print jobs from the print queue.
- 30The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 31I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 32Can I print a report that will show all of my Speed Dial and Group numbers?
- 33I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 34Which E-mail packages are compatible with ControlCenter3?
- 35When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 36Set the date and time
- 37Is there any way to reduce Ink consumption when printing from my computer?
- 38Why doesn't the machine answer when receiving a call?
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Scan using XSane or GIMP (Linux)
- 44Install the built-in drivers (For Windows 8 and Windows 10)
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46How do I know which side up my photo paper should be in the tray?
- 47I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 48I can receive a fax, but cannot receive a telephone call.
- 49Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 50Can I use voice mail on the same line as my Brother machine?