FAQs & Troubleshooting
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231 Results
- 1How do I load paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 4Can I use voice mail on the same line as my Brother machine?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Can I print from or scan to Android™ Smartphone?
- 7One or more of my colors are not printing (blank). What can I do?
- 8The printer status is Offline or Paused.
- 9How do I load 10 x 15 Glossy paper into my machine?
- 10When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 11Configure a cover page for PC-FAX.
- 12How do I clear Machine Error 46?
- 13Delete print jobs from the print queue.
- 14I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 15How do I know which side up my photo paper should be in the tray?
- 16Why doesn't the machine answer when receiving a call?
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20I cannot print from my computer via USB.
- 21Uninstall the drivers. (Mac OS X 10.5)
- 22I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 23I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 26How do I clear the message "PAPER JAM" from the display?
- 27How do I replace the Ink Cartridge?
- 28The LCD displays an error code (number). What does it mean?
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32I cannot make borderless prints.
- 33"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 34Print command (LPR) (Linux)
- 35Windows 10 Support Information
- 36Scan and save a document in PDF format (Scan to File)
- 37Verify if the Brother machine has a dial tone
- 38Can I print a report that will show all of my Speed Dial and Group numbers?
- 39Is my Brother machine compatible with Windows Vista?
- 40How do I know which receive mode to select?
- 41Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 42Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 43What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 44Can I confirm that the FAX was sent correctly?
- 45I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 46The driver installation finished successfully but I cannot print. (Linux)
- 47All print jobs are aborted and nothing is printed. (Linux)
- 48Why doesn't my Brother machine have a dial tone?
- 49Where can I find my Brother machine's serial number?
- 50The downloaded driver's name is different from my machine's name. (Linux)