FAQs & Troubleshooting
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319 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 8Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9The printer status is Offline or Paused.
- 10Scan and save a document in PDF format (Scan to File)
- 11Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 12Can I use voice mail on the same line as my Brother machine?
- 13One or more of my colors are not printing (blank). What can I do?
- 14Can I use AirPrint with my Brother machine?
- 15Can I confirm that the FAX was sent correctly?
- 16Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 22What is Brother iPrint&Scan?
- 23Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Print using only the black ink cartridge when the Color cartridges have run out.
- 26Paper Jam
- 27Why doesn't the machine answer when receiving a call?
- 28How do I load envelopes into my machine?
- 29I cannot print using my Brother machine on a wireless network (Windows)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31ControlCenter3 displays a blank screen at startup (Windows)
- 32I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 33Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 35I cannot make borderless prints.
- 36How to identify your Operating System (OS).
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 39Ink Low
- 40Where is the USB port on the machine?
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 45When I print, the pages are smudged with ink. What should I do?
- 46Where can I find my Brother machine's serial number?
- 47Cannot print after a Windows 10 update (June 2020)
- 48The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 49I am unable to change my Brother machine's Receive Mode.
- 50Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?