FAQs & Troubleshooting
![]() |
Popular |
250 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4One or more of my colors are not printing (blank). What can I do?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 8I cannot send a fax using PC-FAX (Windows 10)
- 9Can I print from or scan to Android™ Smartphone?
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11I still receive the error message "Paper Jam" after I removed the jammed paper.
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 14I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 15I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 16What driver package format is supported by my Linux distribution?
- 17ControlCenter3 displays a blank screen at startup (Windows)
- 18The edge of glossy paper is smudged.
- 19The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 20The ink cartridges run out very quickly. Is there any reason for that?
- 21Can I use voice mail on the same line as my Brother machine?
- 22I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 23I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 24Where is the USB port on the machine?
- 25Paper Jam
- 26The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28How do I load envelopes into my machine?
- 29Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 30I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 31When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 32I am unable to print from a client PC to a printer on a print server. (Linux)
- 33Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 34Wrong Paper Size
- 35Change the user interface of ControlCenter3
- 36Glossy Paper does not feed correctly. What can I do?
- 37My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40When printing documents the characters appear ghosted, blurry, or doubled.
- 41Configure a cover page for PC-FAX.
- 42Change the printer driver settings (Windows/macOS)
- 43How do I make copies using my Brother machine?
- 44When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 45When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 47Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 48Forward a fax to another fax machine when my machine has a mechanical problem.
- 49When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 50What is Distinctive Ring and how do I program it?