FAQs & Troubleshooting
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245 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2How do I load paper?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4How do I clear Machine Error 46?
- 5Can I confirm that the FAX was sent correctly?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Print command (cupswrapper) (Linux)
- 8ControlCenter3 displays a blank screen at startup (Windows)
- 9Locate files scanned with ControlCenter3 (For Windows)
- 10The printer status is Offline or Paused.
- 11I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 12Can I print using only the black ink cartridge when the Color cartridges have run out?
- 13Where is the USB port on the machine?
- 14How do I clean the Scanner to improve the copy or fax quality?
- 15I'm using Macintosh. What is the PreScan option used for?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Pre-Required Procedures (Linux)
- 18Scan and save a document in PDF format (Scan to File)
- 19Can I use voice mail on the same line as my Brother machine?
- 20Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 21One or more of my colors are not printing (blank). What can I do?
- 22How do I replace the Ink Cartridge?
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24Scan using XSane or GIMP (Linux)
- 25Important points for specifying the scan area (Linux)
- 26I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 27To install the printer driver easily using a tool. (Linux)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Delete print jobs from the print queue.
- 30Install the built-in drivers (For Windows 8 and Windows 10)
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 33Locate files scanned with ControlCenter2 (For Macintosh)
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35I cannot print from my computer via USB.
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 38Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 39When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 40I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 41How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 42I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 43I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 44When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 45I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 46Scan an image and insert it in a Windows XP application
- 47Scan a document from a Windows Vista application
- 48Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 49When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 50How do I clear the message "PAPER JAM" from the display?