FAQs & Troubleshooting
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247 Results
- 1How do I clear the message "PAPER JAM" from the display?
- 2Pre-Required Procedures (Linux)
- 3How do I load paper?
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5How do I clear Machine Error 46?
- 6How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 7How do I load 10 x 15 Glossy paper into my machine?
- 8"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 9When I print, the pages are smudged with ink. What should I do?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Can I print using only the black ink cartridge when the Color cartridges have run out?
- 14Where is the USB port on the machine?
- 15I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 16What driver package format is supported by my Linux distribution?
- 17Open the "Scanners and Cameras" and Properties.
- 18Can I print from or scan to Android™ Smartphone?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Can I use voice mail on the same line as my Brother machine?
- 21One or more of my colors are not printing (blank). What can I do?
- 22Scan a document in Mac OS X 10.7.
- 23How do I clean the Scanner to improve the copy or fax quality?
- 24When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 25What is MFL-Pro Suite Software?
- 26I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 27I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29Configure and use the Scan Key Tool (Linux)
- 30When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 31When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 32I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 33I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 34I want to print using CUPS while keeping SELinux enabled. (Linux)
- 35ControlCenter3 displays a blank screen at startup (Windows)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Delete print jobs from the print queue.
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39Locate files scanned with ControlCenter3 (For Windows)
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41How many times will my Brother machine automatically redial a busy number?
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43The printer status is Offline or Paused.
- 44The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 45The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Can I print a report that will show all of my Speed Dial and Group numbers?
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49I cannot pull the paper tray out of my machine. What can I do?
- 50Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?